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Users
Basically customers who have some type of issue or ask for some support
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What can I do here?
- Search users by name, email, and order them by the amount of tickets they've created or by when they sign up
- Search banned users, unban user and ban a email
- Make a field for sign up, i.e. country or age, could be a text field or a select imput
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How to add a new user
- Go to "Users"
- Go to "List Users"
- Click on "Add user" button
- Input some name
- Input some email
- Input some password and repeat it
- Click on "SIGN UP" button
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How to find some user by keyword
- Go to "Users"
- Go to "List Users"
- Click on search box.
- Type the text you want to filter from.
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How to ban and unban an user
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Ban an user
- Go to "Users"
- Go to "List Users"
- Select the user's name you want to ban.
- Click on "Delete and ban" button
- Click on "YES" button in the "Confirm Action" box
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Unban an user
- Go to "Users"
- Go to "Ban Users"
- Click on "Disable ban" button of the user'email you want to unban.
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Supervisor user
Allows staffs to turn users into supervisors.The supervisors will be able to handle tickets created by their supervised users.
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How to create a supervisor user
- Go to "Users"
- Go to "List Users"
- Select the user's name you want to turn into a supervisor
- Choose the user's names you want to be supervised.
- Click on "Update" button
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Ban an user
- Go to "Users"
- Go to "List Users"
- Select the user's name you want to ban.
- Click on "Delete and ban" button
- Click on "YES" button in the "Confirm Action" box
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Unban an user
- Go to "Users"
- Go to "Ban Users"
- Click on "Disable ban" button of the user'email you want to unban.
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How to handle Custom fields
Custom field is used when you need to identify users with some specify field
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Create a custom field
- Go to "Users"
- Go to "Custom fields"
- Click on "NEW CUSTOM FIELD" button
- Input some Name
- Input o not some Field description
- Choose one Type
- Click on "SUBMIT" button
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Delete a custom field
- Go to "Users"
- Go to "Custom fields"
- Click on "REMOVE" button of the custom field you want to delete
- Click on "YES" button of the "confirm action" box