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Custom ticket list
To create custom ticket lists you have to be using v4.6.1+ of OpenSupports.
1. Open your index.php file
2. Go inside <body> tag
3. Create an array of objects called window.customTicketList in a <script> tag after <div id="app"></div>.Each element of the array represents a different custom list.
Each object of the array window.customTicketList has to have this structure :
{ 'title': ' ', 'filters': {} }
4. Save your file.
5. You should be able to see your custom lists in the admin panel in the ticket section.
Filters :
- closed : boolean
- unReadStaff : boolean
- assigned : boolean
- tags : array of id's
- departments : array of id's
- owners : array of id's
- priority : array of max 3 numbers options: (1/2/3)
- dateRange : array of exactly 2 numbers, first date->last date (yyyymmddhhmm)
- authors : array of objects, {id,staff} id of the author, boolean to determinate if is an user or a staff
- query : string
- orderBy : object, {value,asc} value to make the order (closed/owner_id/unread_staff/priority/date), boolean to determite direction of the order
Example :
[ { 'title': 'First List', 'filters': { 'closed': 1, 'owners': '[22,2,15]', 'dateRange': '[201707100000,202003100000]', 'priority': '[0,1,2]','tags': '[6,8,17]', 'departments': '[5]','authors': "[{'id':1,'staff':1}]"} }, { 'title': 'Second List', 'filters': { 'query': 'hi', 'assigned': 1 ,'unReadStaff': 1, 'orderBy': "{'value': 'closed', 'asc': 0}" } } ]